Saturday, December 31, 2005

BJ's makes good

BJ's didn't ignore my complaint after all. When I got home from work yesterday, a neighbor called to me to let me know she'd taken a package off my doorstep for safekeeping while I was away. I wasn't expecting anything, and I surely didn't expect the big box she handed me, with a colorful "Beefeaters" logo stamped on all its sides.

Inside was a nice letter letting me know they would be reviewing their warehouses for quality control missteps, and two bags of enormous bone-shaped rawhides. The dog worked on one for close to an hour last night, and didn't even finish it--I saw the other half sticking out of the couch cushions when I walked through the living room earlier.

Friday, December 30, 2005

Home again, home again

Oh, how lovely it is to be in one's own space. I think only the dog was happier when we sprung him from the kennel.

I'm still feeling a bit lazy from the holidays. A few more days and I should be in tip-top shape, and will get to work on those goals.

Tuesday, December 20, 2005

Happy Holidays!

It's early, I know, but I'm leaving town soon to visit family. Tonight I'm watching Serenity and tomorrow I'll be running around getting ready to leave, so I won't have much time for blogging.

Hope everyone has a great holiday season!

Back on the 28th...

Monday, December 19, 2005

Ignored complaint letters

I’m wondering what other folks do when they write a letter of complaint to a company and it goes ignored. Do you write a second one, let it go, or what?

Early last week I wrote an email to B.J.’s Wholesale Club after I pulled a rawhide for my dog out of the bag and found a long black human hair baked into the rawhide. Had the hair been blonde and not BAKED INTO the rawhide, I'd have assumed it was mine, but sadly it wasn’t. I sent an email stating that overall I’d been very happy with my B.J.’s membership but that I felt I needed to call this to their attention. I got one of those automated responses telling me they’d received my email and that someone would get back to me within 48 hours. Nothing yet.

A few years ago my husband and I spent the weekend at the Ritz-Carlton on Arlington Street in Boston, and it was a disaster. A forgotten flower delivery, lost tea reservations, absentminded waiters, dirty bathrooms—you name it. I wrote two letters to two different managers (local and then headquarters) and never got a response.

I know there are sites like Epinions.com and the like, but are there other steps I can take between letter-writing and those sites?

(Oh, and I didn’t give my dog that rawhide.)

Saturday, December 17, 2005

Thanks!

Thanks to the folks who commented on my last couple of posts! I've been doing some more thinking since my last post about goal-setting. The main thing I took from the comments is that I have to see where our money is going first. While it needs some tweaking, I've come up with a rough figure for our monthly expenses: $5500. Our two biggest expenses are our mortgage ($2081) and credit cards (appx. $1300--though an estimated $400 of that is for my Amex charge which goes toward various house and "me" expenses that really belong in other categories). That figure of $1300 doesn't reflect the monthly minimum on the credit cards--we never just pay the minimum--but is instead the smallest amount we would put towards the balance.

The good news is that I realized we have a little over 2 months' living expenses in our savings account. I was actually a little worried about that, and it's nice to know that we're 2/3rds of the way toward the oft-recommended 3 months' minimum worth of expenses.

The bad news, of course, is that we're carrying a lot of credit card debt. I had an idea about how to wipe mine out by mid-April, but J had some understandable reservations so it's in a "wait and see" mode. More on that later.

Another concrete goal, inspired by the comments, is to figure out our household net worth. I've kind of been dreading doing that, for some reason. But, again, it's an issue of seeing where we stand now in order to set reasonable goals.

So, I feel like I'm well on my way to setting concrete, quantifiable goals, though I'm still planning on educating myself as much as possible during this next year. Thanks again!

In other news, I've settled on another, non-financial goal for this next year--I'm going to stop biting my nails. Yes, it's a disgusting habit; it grosses me out too and they're my nails! So, today I went to CVS and bought some bitter-tasting stuff to paint my nails with. It tastes positively nasty and makes flossing even more of a drag. I also bought some little cotton gloves to wear with moisturizer to bed. They'll probably give J the willies (with good reason too, I figure).

Wednesday, December 14, 2005

Having trouble with setting goals

I’m having a hard time coming up with concrete goals for reducing debt or increasing my net worth. I feel like I can’t pay off my debt any quicker or save any more than I already do. I’m reading the goals on other blogs and some of them are so concrete, e.g. “increase my net worth by n%.” How does one do that? Is it a matter of saving more, earning more, or investing more wisely?

I feel like the only goals I can make involve continuing to educate myself about finances and investing, but citing those as actual goals seems kind of vague. I was really hoping to come up with something more quantifiable.

More on this later, maybe...

Tuesday, December 13, 2005

Mamas, don't let your babies grow up to be financial dimwits

A few P.F. bloggers have recently written about the importance of teaching one’s kids about money and saving. I wish I could say that my parents taught me about finances, but they didn’t. For example, they let me spend most of the high school graduation money family members had sent me, on clothes. I don’t remember them once talking about what that money was supposed to be used for, or telling me that I should save it. I left for college at age 17 with a brand new checking account and no idea how to balance my checkbook. “Just follow the instructions on the back of the statement,” I remember my mother saying, but I never did. I bounced several checks my freshman year and I remember her getting irritated with me, but that was it.

My second year of college I discovered credit cards. I applied for a Discover on the advice of my roommate. “It’s a great card,” he said, “because if money’s a little tight one month, they’ll let you skip a payment.” I soon found that not everyone accepted Discover, so I applied for a Visa as well. Quickly I ran up about $800 of debt, and after a year I was making only the minimum payments (sometimes nothing on the Discover) and seeing no light at the end of the tunnel. I can’t remember how I found out about the Consumer Credit Counseling service, but I remember talking to them once on the phone and making tentative arrangements to go in. They probably would have been able to help me more than I realized, but eventually I just confessed to my parents what I’d done, and my dad wrote a check to cover my debt. I recall him saying that they’d bail me out just this once. Surely I’d learned my lesson, right? I was 20.

Right after college I got caught up in a “business enterprise” with a real flake. I wasn’t sure I really wanted to go into this business, but I didn’t have any other ideas about what I wanted to do with my life, so I plunged ahead. I had perfect credit and he didn’t, so most of the loans went under my name. He left town after a year or so, and so *I* owed more than $40,000 to various vendors and the landlord of our retail space. Eventually, at 25, I declared bankruptcy.

A year or so later I was gainfully employed, with a 401K. Two years later, after I’d left that company for another job (without benefits), I cashed out that 401K to cover some debts. I was 28.

A year later, J and I decided to move from Texas when the company that bought his company in Austin offered him another position in Massachusetts. I got a job at an academic library, where I enrolled in the university’s 401a plan. They also offered a 403b, into which they’d put the equivalant of 5% of my gross salary on my behalf (free money), and I’d be fully vested in three years. All of the retirement paperwork confused me. I put my money into some aggressive mutual funds, and for reasons I can’t fully explain, a few select funds like Finance, Real Estate and Food & Agriculture. I had no idea what I was doing (but at least this time I didn’t lose much money—it being the early 2000s, I lost less than most folks, in fact).

I’m still employed with the university going on five years now, which means I’m fully invested in my 403b. The university offers retirement information sessions for both retirement plans on a regular basis, and I make a point of going at least once a year. I’ve since tweaked my retirement accounts to reflect more thoughtful investment choices, though I’m still learning the ropes of investing. I still sometimes jump into things without completely understanding them, like with the Roth IRA I opened recently, but I’ve been careful to do so with only small sums of money. I now read books about personal finance on a regular basis—and then of course there are all the blogs!

At age 34, I’m finally beginning to feel like I’m getting somewhere. I save 20% of my income, my credit scores are all in the 700s, and the bankruptcy will be off my record in a couple more years. Sometimes I even feel like I’m ahead of most Americans, when I hear about things like interest-only mortgages, car leases and people not contributing to their retirement plans. Admittedly, I do still sometimes brood a little over past mistakes. I hate to not take full responsibility and shift some of the blame onto my parents, but did it really have to be that way? I think if I had a child, and I told her absolutely nothing about finances, I would NOT be surprised if she made the same mistakes I did. Therefore, all I can say is: if I do have a child, I’m starting her out young.

Wednesday, December 07, 2005

How to live well (well beyond your means, that is)

I'm disturbed by this "special edition" article by Forbes.com.

"We are not talking about great riches," the article says, yet these fictional families drive expensive cars, have two homes, and send their children to private schools. Oh, and they only save 1% of their income. The authors admit that "this may not be the most fiscally prudent way to behave, but it is the norm in this country," but I feel that portraying these folks as "living well" and not "living stupidly" is irresponsible. Especially when the article ends with, "So, are you ahead of the game or are you behind?"

It's scary to me that someone might think they're doing something wrong because they don't live like these families.

Fluffy's going shopping

A personal finance blogger (unfortunately, I can't remember who) recently linked to this NBC article about a credit card solicitor calling an elevator phone. In a similarly ridiculous vein, my coworker just reported that her cat received a credit card application yesterday.

My dog gets mail from the vet, but never any credit card offers.

I wonder who would be better money managers--cats or dogs?

Thursday, December 01, 2005

Avoiding ATM fees

Jim, the author of Blueprint for Financial Prosperity, posted today on avoiding ATM fees. Like Jim, we belong to a credit union with an inadequate supply of ATMs. While our credit union doesn't charge us for using a "foreign" ATM and even credits us back up to $5/month in other bank's fees, I try to avoid incurring them to begin with. I commented on the post with my two favorite strategies for avoiding ATM fees, but I thought I'd also share them here:

1) Get cash back when using your debit card at grocery stores, post offices, even Home Depot!

2) Look for fee-free ATMs on this website.

This post also linked to an CNN/Money article about ATM fees reaching a record high--between your bank and the one that owns the ATM, you'll be hit with an average of $2.91 in fees. That's just ridiculous.